Service Core: Breaking the Industry Dilemma of "Selling Equipment Only"
In the extrusion equipment industry, the phenomenon of "service ending upon equipment delivery" has long plagued customers – improper material matching leading to production failures, lengthy fault repairs affecting productivity, and unreliable spare parts replacement increasing operating costs. Addressing these pain points, Jincheng Intelligent adopts a "full-process value co-creation" service philosophy, integrating service throughout the entire lifecycle of the equipment, from selection to decommissioning. This forms a closed-loop service model of "technical diagnosis + precise delivery + intelligent operation and maintenance," transforming the customer experience from "buying equipment" to "enjoying solutions."
IPre-sales: Process Adaptation Diagnosis, Avoiding Selection Risks
Accurate preliminary planning is the foundation for efficient equipment operation. Jincheng Intelligent has established a standardized process diagnosis procedure, providing customers with "tailor-made" solutions using professional technology:
Three-Level Demand Deep Dive Mechanism
Within 10 minutes of receiving an inquiry, a three-person special team consisting of a business manager, technical director, and process engineer will contact the customer. Through a three-step process of "telephone inquiry - on-site inspection - data verification," they clarify the core needs. For example, for a new energy company's lithium battery separator material processing needs, the team measured the workshop layout on-site and analyzed the material's melt flow index, ultimately determining the torque parameters and temperature control accuracy standards for the twin-screw extruder.
Scenario-Based Solution Verification
Based on its self-built extrusion process laboratory, Jincheng Intelligent provides customers with pre-verification services including "material testing + parameter optimization." A modified plastics company in the automotive industry needed to process high-filler glass fiber reinforced PP. The technical team conducted 12 sets of screw combination tests to find the optimal balance between "shear strength and dispersion efficiency," increasing the customer's granulation qualification rate to 98% after production, 15% higher than the industry average.
Transparent Solution Output
A complete technical document is generated, including "selection basis, process parameters, cost calculation, and delivery cycle," clearly defining the equipment configuration list and service commitments. All details are confirmed by the customer and included in the contract for archiving, preventing future disputes from the source.
After-Sales Service: Intelligent Operation and Maintenance for Long-Term Reliability
Addressing the pain points of traditional after-sales service – slow response, difficult diagnosis, and expensive repairs – Jingcheng Intelligent has built a dual-track service system of "digitalization + localization" to minimize customer downtime losses:
24-Hour Response Mechanism
We promise a response within 15 minutes, a preliminary solution within 2 hours, and on-site service within 24 hours (in the Yangtze River Delta region). Last year, a customer in Zhejiang experienced a sudden gearbox failure. Our after-sales team drove 3 hours to the site and completed the repair in just 8 hours, minimizing production losses.
Digital Remote Operation and Maintenance
Each piece of equipment is equipped with an intelligent monitoring module, which collects 12 operating data points in real time, including rotation speed, temperature, and vibration, and predicts fault risks through cloud-based algorithms. When the bearing temperature of a twin-screw extruder for a customer in Jiangsu rose abnormally, the system automatically sent a warning, and technicians remotely guided the adjustment of lubrication parameters, preventing a shutdown accident caused by bearing damage.
Full-Cycle Parts Guarantee
We have established an intelligent warehousing system covering more than 50 core parts, including granulator cutters and barrel bushings. Commonly used parts are delivered within 48 hours, and special parts are provided with "expedited customization + air transportation" services. We also offer a "lifetime cost-price replacement of parts" policy, providing original factory parts to long-term customers even after the warranty period, saving 30% compared to the market average price.
Service Philosophy: Building Long-Term Trust with Integrity
From providing integrated "process + equipment" solutions for startups to providing "whole-plant equipment operation and maintenance" services for listed companies, Jingcheng Intelligent's service philosophy remains unchanged – using "precise" technology to solve practical problems and responding to customer needs with "sincere" attitude. To date, the company's customer repurchase rate is 65%, and referrals from existing customers account for over 40%, which is the best proof of our "precision in technology, sincerity in service" philosophy.
In the future, Jingcheng Intelligent will continue to integrate the Internet of Things and big data technologies to create a smart service platform for "predictive maintenance + process optimization + asset management," enabling every piece of "Jingcheng Intelligent Manufacturing" equipment to create greater value.